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Hotlines

Hotlines are confidential telephone services that provide immediate assistance and support for individuals facing a variety of crises or concerns.
These services are typically staffed by trained professionals who offer a listening ear, emotional support, information, and referrals to additional resources.
Hotlines are available for a wide range of issues, such as mental health emergencies, domestic violence, sexual assault, substance abuse, and suicidal ideation.
They play a vital role in connecting people in need with the help and resources they require during difficult times.
Hotlines strive to offer a safe, non-judgmental space for callers to express themselves and receive the support they need to navigate challenging situations.
Whether you're facing a personal crisis or simply need someone to talk to, hotlines can be an invaluable source of assitance.

Most cited protocols related to «Hotlines»

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Publication 2015
Disability Evaluation Ethics Committees, Research Face Hispanic or Latino Hotlines Interviewers Pharmaceutical Preparations Vaginal Diaphragm
The self-administered FFQ "What do you eat" was developed at the Robert Koch Institute to assess the usual intake of several food groups in the KiGGS core survey (2003-2006). The food groups most often consumed by children and adolescents were selected based on data from previous surveys and the advice of nutrition survey experts [17 (link)]. Questions on the frequency and the amount of 45 food items consumed "during the last few weeks" were included. Additional questions related to specific nutritional demands (multivitamin tablets, convenience foods, light products). The frequency of consumption was assessed using ten response categories: never, once a month, two to three times a month, once or twice a week, three to four times a week, five to six times a week, once a day, two to three times a day, four to five times a day, more than five times a day. In addition, participants were asked to indicate the portion size of the food items, which was given in five item-specific categories. Several pictures were used to illustrate portion sizes. The time frame "during the last few weeks" for the FFQ was based on pre-test experience, since some participants reported that it was difficult to give an answer for exactly "the last four weeks". However, the predefined answer categories for the frequency of consumption imply a time frame of about four weeks, since the lowest frequencies relate to a frequency per month (once a month, two to three times a month). The FFQ and a covering letter were sent to the respondents by postal mail three to four weeks prior to the visit. The first page of the FFQ provides instructions on completing the questionnaire. During the survey period a telephone hotline offered support with completing the questionnaire. Furthermore, support was offered when questionnaires were collected on local visit for the DISHES interview. The development process and design are described in detail elsewhere [17 (link)].
The DISHES interview is a modified diet history interview for assessing the usual dietary intake, with a reference period of the last four weeks. This was used as reference instrument. The DISHES software facilitates a standardized, structured and interviewer-guided assessment. The procedure has a meal-based structure similar to many 24-hour recall instruments. It is standardized, but still open-ended and allows the assessment of all possible food items in detail. The DISHES interview was conducted by trained nutritionists at the residence of the participants. First, usual meal patterns were obtained. In the next step, food intakes consumed during each meal were assessed by a check list. Subsequently, the frequency and portion size of each food consumed at the different meals was determined in detail. Additional food items could be chosen by searching the food code database. In general, estimation of portion sizes was facilitated using standardized tableware models. In addition, a picture book adapted from the EPIC-SOFT Picture Book [18 ] could be used to determine the portion size of selected food items. The DISHES software codes food items and connects the codes with the German Food Code and Nutrient Database (BLS II.3), which includes 10,654 food codes [19 (link)]. For the EsKiMo study, the software was adapted for the target group of adolescents (DISHES Junior). Additional foods (1,225 food codes), not yet available in the BLS but often consumed by adolescents, were incorporated into the database. The average duration of an interview in the EsKiMo Study was 49 minutes. The instrument had been previously validated for adults [13 (link)] and used in several national nutrition surveys [16 (link),20 (link),21 (link)].
In the KiGGS study (2003-2006), the parents were asked about their income, occupational status and education. This information was used to calculate a family socio-economic status index, developed for the survey. The index was categorized into low (3-8 points), medium (9-14 points) and high (15-21 points) [22 ]. According to this index, 27.5% of the KiGGS participants were allocated to the low, 45.4% to the medium, and 27.1% to the high socio-economic status group [23 (link)]. Furthermore, the body weight and height of the adolescents was assessed by standardized measurement. The body mass index (BMI) was calculated from body height and weight. According to the Kromeyer-Hauschild method, participants with a BMI above the 90th percentile of the age- and gender-specific reference values were categorized as overweight [24 ].
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Publication 2011
Adolescent Adult Body Height Child Diet Eating Eskimos Fast Foods Food Food Additives Gender Hotlines Hyperostosis, Diffuse Idiopathic Skeletal Index, Body Mass Interviewers Light Mental Recall Nutrients Nutritionist Parent Reading Frames
Participants were recruited using a worldwide Google AdWords campaign. This report focuses on the first year of recruitment (12/09/2009 to 12/08/2010). Searching for keyword terms such as “depression symptoms”, “sad mood”, or “am I depressed” triggered one of several ads for a “Free Online Depression Screener.” Those clicking on the ad were taken to the landing page of the research website (https://ihrc.ucsf.edu/Collector/Survey.ashx?Name=Mood_Screener_Survey_1). The landing page informed them that the screener is part of a research study, and provided information about the limits to their confidentiality. Participants then provided their age to determine eligibility, as well as race and gender. Beginning in mid-April 2010, eligible participants were presented an “honesty question” in addition to the existing MDE screener, to explore if the high rates of depression and suicide attempts in our sample were due to participants’ spurious responses. The question asked whether the participants’ responses are “accurate”, or whether they are simply “testing the site.” Upon completing the “Current” MDE Screener, participants were offered personalized feedback on the results. The feedback contained a brief explanation of the individuals’ symptom level. Participants indicating a high symptom level (5+ symptoms) or meeting Criterion C were prompted to consult with a mental health professional, if one is available. Participants who were suicidal (wanting to die, thinking about death, or making a suicide attempt) were offered additional feedback expressing concern, and urging them to immediately seek help by consulting with their provider or going to a hospital. Additionally, all pages contained a link to befrienders.org, an international and multilingual online database of suicide hotlines.
Participants were then offered the opportunity to participate in a monthly rescreening study. Interested participants provided their email address (to enable future contact and to prevent multiple participation) and signed consent. Consenting participants provided additional demographic information as described above, completed the “Lifetime” portion of the MDE screener, and were, once again, presented individualized feedback based on their responses to the screener. These participants were emailed monthly invitations to re-screen their mood. The data presented herein is limited to the initial screening and excludes the monthly follow-ups, as they are not yet available for this sample.
Publication 2011
Depressive Symptoms Eligibility Determination Gender Hotlines Mental Health Mood Sadness Suicide Attempt

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Publication 2010
Diagnosis Hotlines Immunization Long-Term Care Patients Physicians Proctosigmoidoscopy Registered Nurse
Participants were recruited via advertisements on Facebook and Instagram from July to October 2018 with an advertisement budget of $1500 and a participant incentive budget of $500. Two separate advertisements were used to recruit transgender and cisgender adolescents. All ads included pictures of racially/ethnically diverse adolescents (see Supplemental Fig. 1) and targeted U.S. users aged 14–18 years. The transgender ad included additional targeting to identify users associated with “Interests” labels such as Gender Identity, Genderqueer, and Transgender Activism. No additional targeting was used for the cisgender ad.
Clicking the ad opened the survey webpage, where participants provided assent and then completed anonymous questionnaires hosted on a secure server. Within the assent form, participants were informed that the study was voluntary, they could stop participating at any time, and they could skip any question. Participants used their own electronic device (e.g., mobile phone, tablet, computer). To ensure that study participation did not place transgender adolescents at risk of stigmatization and rejection by family members, we conducted our study with a waiver of parental permission. As an additional safety measure, participants viewed a message regarding safety and security before starting the survey (see Fig. 1). Participants who endorsed lifetime suicidality were provided with information about 24-h mental health hotlines they could contact immediately following the suicide items. All participants were provided with nationwide resources for suicidality, mental health crises, substance use, sexual assault and abuse, and eating disorders in the online informed consent and following completion of the survey. Participants who completed the survey were provided the opportunity to enter a drawing for a $50 electronic gift card (10 participants were randomly selected). The University of Pittsburgh’s Human Research Protection Office approved this study.
Publication 2020
Adolescent Drug Abuse Eating Disorders Family Member Gender Identity Homo sapiens Hotlines Medical Devices Mental Health Parent Safety Secure resin cement Sexual Assault Substance Use Tablet Transgendered Persons

Most recents protocols related to «Hotlines»

Dependent variable: patient participation in COVID-19 triage recommendation is defined as the patient’s subsequent action adherence to the telephone triage recommendation within 14 days of the initial triage call in the three-month phase. Independent variables include demographic characteristics (age, gender), comorbidity (Charlson comorbidity index and obesity status), health behaviors (smoking, drinking, and illicit drug use), and symptoms (fever, unexplained muscle aches, eye-nose-throat (ENT) symptoms, eye symptom-(i.e., eye redness and/or discharge, respiratory symptom, upper respiratory infection (URI) symptom, gastrointestinal (GI symptom), and altered mental status).
Charlson comorbidity index (CCI) is a weighted index as a continuous variable to predict the risk of death within one year of hospitalization for patients with specific comorbid conditions. Higher scores indicate a more severe condition and a poorer prognosis and have been used consistently in the literature [13 (link)]. Body Mass Index (BMI) was defined as the body mass (kg) divided by the square of the height (m2) and was calculated using self-reported weight and height. We defined obesity as having a BMI equal to or above 30 [14 (link)]. This was a dichotomous variable. Health behaviors included smoking, drinking, and illicit drug use as binary variables (0 = never, 1 = quit or currently use). COVID-related symptoms included fever, unexplained muscle aches, ENT, eye symptoms, respiratory symptoms, URI symptoms, GI symptoms, and altered mental status, which were included in the hotline nursing triage (0 = No, 1 = Yes).
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Publication 2023
COVID 19 Erythema Fever Gender Hospitalization Hotlines Human Body Illicit Drugs Index, Body Mass Infection Myalgia Nose Obesity Patient Discharge Patient Participation Patients Pharynx Prognosis Signs and Symptoms, Respiratory Upper Respiratory Infections Vaginal Diaphragm
The study was conducted in compliance with the Institutional Review Board of University of Houston, and the data were gathered between August 9, 2021, and September 17, 2021. A total of 185 persons from 31 states across the U.S. were recruited via word-of-mouth and postings on social media, 102 of whom (77.5%) completed the study procedures (see Fig. 1). Study characteristics for the final study sample (N = 102) are displayed in Table 1. Among eligible participants, completion rates by race/ethnicity were: Asian = 78%, Black = 50%, Hispanic = 25%, and White = 57%. Completion rates were higher among Asians and Whites compared to Hispanics, but here were no significant differences in age, sex, education, or the number of medical comorbidities (ps > .05). Interested participants completed an online screening survey, providing digital, informed consent and confirming that they were: 1) aged 18 to 35 years or 50 or older; 2) minimally proficient in English; 3) in the United States; 4) reported use of at least one social media platform at least one time per week and at least 1.5 hours per week and 5) not diagnosed with any major neurological (e.g., seizure disorder) or psychiatric (e.g., psychosis) conditions. The current research presents no more than Minimal Risk of harm to subjects – the potential risks to participating are mild fatigue and frustration with the standard clinical tests of cognition. Participants are informed in the consent process that they may discontinue at any time without penalty and are provided contact information of the investigators, the university IRB, and a mental health hotline number if any part of the study is distressing to them.

Study flow diagram

Sociodemographic information, psychological factors and primary outcome measures for younger and older adults

VariableYounger Adults (n = 52)Older Adults (n = 50)p
Age (years)26.5 (4.5) (18–35)60.6 (7.6) (50–79)<.001
Gender (% women)50.082.0<.001
Race/Ethnicity (%).011
  Asian11.52.0
  Black32.714.0
  Hispanic2.02.0
  White50.082.0
  Other3.80.0
Education (%).108
  High School or Equivalent11.516.0
  Community College/Vocational School2.010.0
  Four-Year College/University Degree50.030.0
  Professional Degree/Graduate School36.544.0
Political Position.015
  Democrat80.854.0
  Republican7.718.0
  Independent11.528.0
Number of Medical Conditions (of 8)0.8 (0.3) (0–1)0.5 (0.7) (0–3)<.001
GAI-SF (of 5)2.5 (1.6) (0–5)2.0 (1.8) (0–5).090
GDS-S (Dysphoric mood factor; of 7)1.1 (1.2) (0–4)1.3 (1.8) (0–7).663
Big Five Personality Domains
  Extraversion (of 15)10.3 (2.1) (5–13)9.6 (2.3) (4–13).063
  Agreeableness (of 15)11.0 (2.1) (6–15)11.1 (2.2) (4–15).610
  Conscientiousness (of 15)11.4 (2.2) (7–15)11.4 (2.3) (6–15).962
  Negative Emotionality (of 15)8.2 (2.8) (3–15)8.0 (2.8) (3–14).758
  Open-Mindedness (of 15)11.2 (2.1) (5–15)11.5 (2.5) (5–15).313
  CRT Total (of 6)2.4 (1.6) (0–6)1.4 (1.4) (0–5).001
  General Science Knowledge Total (of 17)12.3 (2.9) (6–17)11.3 (3.5) (5–17).162
Social Media headline-sharing experiment
  Sharing likelihood of accurate information50.6 (22.5) (15–90)38.8 (15.4) (15–73).009
  Sharing likelihood of false information41.5 (23.5) (15–86)30.0 (16.1) (15–76).016
  Headline Accuracy Post-Task (of 30)20.4 (3.7) (12–27)21.8 (3.4) (11–27).042
  Headline Accuracy Post-Task (% accurate)68.1 (12.2) (40–90)72.8 (11.5) (37–90).042

Note: Bolded p - values < .05

Data represent M (SD) (Range) or valid population % values

GAI-SF Geriatric Anxiety Inventory – Short Form, GDS-S Geriatric Depression Scale– Short Form, CRT Six-item Cognitive Reflection Test

Publication 2023
Aged Anxiety Asian Persons Cognitive Testing Emotions Epilepsy Ethnicity Extraversion, Psychological Fatigue Fingers Frustration Hispanics Hotlines Mental Health Mood Oral Cavity Psychological Factors Psychotic Disorders Reflex Training Programs White Person Woman Youth
Data for this study were obtained from longitudinal online surveys that were conducted annually from 2018 to 2020. The surveys asked questions on general well-being and suicidality, and this initiative was led by the Centre for Suicide Research and Prevention (CSRP) at the University of Hong Kong (HKU). Targeted study samples were 10–35 year-old individuals living in the general Hong Kong population, particularly those with known risk factors of suicide such as previous suicidal ideation and attempt, and psychiatric disorders.
For the first survey wave, links to the online survey were disseminated through poster promotions, emails to members, newsletters, and Facebook and web pages of the authors’ affiliated institutions. Additionally, for maximum outreach to the targeted participants, links to the survey were also disseminated as (i) poster promotions at branches, and (ii) notices to members of, three community outreach organizations: Caritas, Hong Kong Federation of Youth Groups, and The Boys’ and Girls’ Clubs Association of Hong Kong. All three are major outreach organizations with territory-wide service centers that provide counseling and social work services to individuals up to 35 years of age26 –28 .
Clicking the survey link would direct participants to a secure webpage containing the survey. Participants could choose to fill out either a Chinese or English version. Written informed consent was first obtained from all participants, and they were informed of the survey’s purpose (gaining an in-depth understanding of their demographic group’s general well-being), approximate survey duration (ten minutes), strict confidentiality of their data, and of their freedom to discontinue at any time. Careful consideration was taken to ensure that the survey questions would incur no risk and pose the least stress to participants. Contact information for emotional support hotlines and services was made available throughout the survey to encourage distressed participants to seek support immediately. Participants who consented to be contacted further for follow-up could provide their email addresses, where survey links were sent in the subsequent survey collection period.
All procedures & protocols adopted in this study were approved by the Human Research Ethics Committee for Non-Clinical Faculties of HKU under the reference number EA1709039. Consent from parents or legal guardians for under-aged participants was deemed not required by the committee as the endorsed study was assessed to pose minimal potential harm to under-aged participants. Survey collection periods for 2018, 2019, and 2020 waves were 22 December 2017–15 July 2018, 5 June–8 July 2019, and 29 June–29 September 2020 respectively. In 2019 and 2020 survey waves were follow-up surveys from the previous wave, and thus did not involve any recruitment of new participants.
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Publication 2023
Boys Chinese Emotions Ethics Committees, Research Faculty, Nursing Homo sapiens Hotlines Legal Guardians Mental Disorders Suicide Prevention Woman Youth
The study was conducted at a PSH located 43 km from a CSC in Icheon, Gyeonggi-do, South Korea in 2020, which included approximately 230,000 residents. Since 2019, the PSH has renovated its stroke care system to set up a clinical pathway (CP) with a focus on IVT in the emergency room and provide key stroke treatment in the newly operating stroke unit. It also created a direct transfer system with the CSC, which aimed to succeed in conducting EVT and supporting any other stroke treatments that occurred in the PSH (Fig. 1). Based on the formal agreements, a hotline telephone line, transfer protocol, and feedback system were established.
The CP in the PSH permitted flexible imaging modalities according to the expertise and decisions of the attending physicians. It conducted CT protocol with a high priority and set up MRI protocol by the physicians’ decision. In both processes, they consisted of multiphasic CT angiography and CT perfusion or diffusion-weighted imaging and MR angiography. When the attending physician wanted, it also allowed to perform the non-contrast CT protocol and transfer with the consultation. When any decisions on IVT, post-IVT management, EVT, neurosurgery or intensive care, or other related matters were required, direct contact was initiated with a stroke neurologist at the CSC and subsequent steps in both hospitals were decided. Using the hotline system, physicians directly discuss each clinical vignette and appropriate therapeutic plans, including a rapid transfer, immediate treatment at PSH, and posttransfer treatment.
This retrospective study identified a consecutive series of patients with stroke transferred between March 2019 and January 2020. By reviewing the electronic medical records and stroke registry, we collected data on age; sex; stroke risk factors such as hypertension, diabetes mellitus, dyslipidemia, atrial fibrillation, current smoking, and baseline National Institutes of Health Stroke Scale (NIHSS) score; stroke onset time; and acute revascularization therapies for IVT and EVT. We also surveyed the time indicators of door-in (arrival at PSH), imaging, transfer decision, and door-out (departure from PSH) of the PSH, and transportation, arrival at CSC, and acute treatment times at the CSC. In IVT and EVT cases, the door-in times of the PSH to needle (DTN) and puncture (DTP) were calculated.
Publication 2023
Angiography Atrial Fibrillation Cerebrovascular Accident Computed Tomography Angiography CT protocol Diabetes Mellitus Diffusion Dyslipidemias High Blood Pressures Hotlines Infantile Neuroaxonal Dystrophy Intensive Care Needles Neurologists Neurosurgical Procedures Patients Perfusion Physicians Punctures
To assess possible contamination, participants were asked at T1 and T2 about the extent to which they shared information and materials about the treatment received with others in the community, and whether they had heard about the other treatment and materials from others. Participants were also asked if they made use of any services from the hotline list. This information was used descriptively to determine contamination.
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Publication 2023
Hearing Hotlines

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More about "Hotlines"

Hotlines are confidential telephone services that provide immediate aid and support for individuals facing a variety of crises or concerns.
These services are typically staffed by trained professionals who offer a listening ear, emotional support, information, and referrals to additional resources.
Crisis hotlines, help hotlines, and support hotlines are available for a wide range of issues, such as mental health emergencies, domestic violence, sexual assault, substance abuse, and suicidal ideation.
They play a vital role in connecting people in need with the necessary assistance and resources during difficult times.
These 24/7 hotlines strive to offer a safe, non-judgmental space for callers to express themselves and receive the support they require to navigate challenging situations.
Whether you're facing a personal crisis or simply need someone to talk to, hotlines can be an invaluable source of support.
The Stata software, Eclipse HP, Stata version 14, Statistical Package for Social Sciences (SPSS), Stata/IC version 15.1, Aptima Combo 2 assay, Stata/SE software, and Research Electronic Data Capture (REDCap) are all tools that can be used in conjunction with hotline services to provide comprehensive care and support.
SPSS version 26 is another software option that may be utilized by hotline professionals.
With a human-like typo, hotlines can be an essental resource for those in need of immediate assistance and support.