The most important component of the empanelment process is the registration and issue of a PHN to each individual in the catchment population identified for the PMCI. The demographic details of the individuals (age, gender, and GN division) are entered into the online HMIS, which autogenerates a PHN. A PHN is a unique number assigned for each individual which can be used to link the individual with their health record. Those issued a PHN are considered to be successfully registered. Also, the individuals are expected to be educated on the importance of their PHN and the requirement of using this number at all interactions with the health system irrespective of level of care.
First, public awareness campaigns were conducted involving GNs, members of friends of facility committees (hospital management committee with community members for community engagement) and other community leaders, and the people were mobilized to the PMCIs for registration. People visiting the PMCIs were registered (passive registration). To improve the coverage, the PMCIs were encouraged to adopt opportunistic (registration of people visiting PMCI for treatment) registration, conduct outreach registration camps in the GN divisions, establish night/evening clinics for registration of the employed population, and also try active registration through house-to-house visits by healthcare workers (HCWs) or volunteers. The medical officer in-charge of the PMCI and staff nurse trained on the PSSP activities are primarily responsible for ensuring registration in the catchment area. Data entry operators (DEOs), if present in the facility, help with registration through the online HMIS.
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