Both quantitative and qualitative data were simultaneously collected between January 2016 and October 2016. The researcher was responsible for the data collection. The relationship between the researcher and participants was solely for research purposes. Mentoring questionnaires were adopted and adapted from literature to collect quantitative mentoring perceptions data from CSNs and nurse managers. Questionnaires for CSNs entailed four sections, namely demographic and mentoring status, mentor’s role, mentoring factors, and mentoring aspects. Nurse Managers’ questionnaires contained the following three sections, professional and mentoring status; mentoring perceptions and willingness; mentoring factors. Both instruments were pretested with participants who did not participate in the main study. Questionnaires were manually distributed to the participants by the researcher and thereafter collected.
In order to collect qualitative data, semi-structured interviews were used on four focus groups of nurse managers made up (n = 27). Unstructured interviews were used in four focus groups for CSNs (n = 28). The private boardrooms of public health settings were used for the interviews. The researcher was responsible for the interviews which took 70 min to 115 min. In order to obtain data regarding mentoring perceptions, nurse managers were specifically asked the following key questions: (1) ‘What is your perceptions regarding mentoring of CSNs?’; (2) ‘In your view, what do you think should entail mentoring of CSNs?’. The CSNs were asked the following question: ‘Please tell me about your experiences regarding your mentoring as CSN’. In order to get in-depth information from participants, probing was adequately done to get more clarity. Interviews were captured using a tape recorder and simultaneous documentation of non-verbal cues was made. Results of both approaches were finally merged and contrasted. Notably, they both complemented each other, with the qualitative component providing more in-depth clarity to mentoring items described by quantitative aspects (Khunou & Rakhudu 2017 ). All results were taken into consideration as they were both weighted equally (Khunou & Rakhudu 2017 ).
In order to develop the guidelines, converged results and broad literature reviews were applied to KLM components to develop guidelines to be used by nurse managers to effectively mentor the CSNs.
In order to collect qualitative data, semi-structured interviews were used on four focus groups of nurse managers made up (n = 27). Unstructured interviews were used in four focus groups for CSNs (n = 28). The private boardrooms of public health settings were used for the interviews. The researcher was responsible for the interviews which took 70 min to 115 min. In order to obtain data regarding mentoring perceptions, nurse managers were specifically asked the following key questions: (1) ‘What is your perceptions regarding mentoring of CSNs?’; (2) ‘In your view, what do you think should entail mentoring of CSNs?’. The CSNs were asked the following question: ‘Please tell me about your experiences regarding your mentoring as CSN’. In order to get in-depth information from participants, probing was adequately done to get more clarity. Interviews were captured using a tape recorder and simultaneous documentation of non-verbal cues was made. Results of both approaches were finally merged and contrasted. Notably, they both complemented each other, with the qualitative component providing more in-depth clarity to mentoring items described by quantitative aspects (Khunou & Rakhudu 2017 ). All results were taken into consideration as they were both weighted equally (Khunou & Rakhudu 2017 ).
In order to develop the guidelines, converged results and broad literature reviews were applied to KLM components to develop guidelines to be used by nurse managers to effectively mentor the CSNs.
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