IAPT Staff Telehealth Experiences during COVID-19

All ninety-one IAPT service staff were invited to participate by email from the IAPT Clinical Lead on behalf of the research team. The IAPT service staff consists of an interdisciplinary team of cognitive behavioural therapists, counsellors, employment advisors, interpersonal therapists, and psychological well-being practitioners. Staff provide a range of evidence based talking therapies and psychological treatments for people with depression, anxiety, panic attacks, post-trauma reaction, phobias and obsessive-compulsive disorders. Those with management/administration-only roles were excluded as they did not have direct experience in delivering telehealth services to people. Trainees and staff who had been recently employed were also excluded as they did not have sufficient experience in delivering IAPT pre and post COVID-19. To maximise responses two reminder emails were sent from the Clinical Lead for the IAPT service to potential participants.